Policies & Refund policy

We’re so excited to welcome you onboard for your pamper experience! To make sure everything runs smoothly for both you and our team, please take a moment to read through our booking policies below.

Bookings & Deposits

A £50 deposit is required at the time of booking to secure your appointment or event.
Your deposit will be deducted from your total balance on the day of your booking.
Bookings are confirmed once your deposit has been received.

Cancellations & Rescheduling

We require at least 24 hours’ notice if you need to cancel or reschedule your appointment.
If you cancel within 24 hours of your appointment, or fail to attend, your £50 deposit will be non-refundable and non-transferable.
Cancellations or reschedules made more than 24 hours in advance may transfer the deposit to a future date (subject to availability).

Arrival & Set-Up

Please ensure there’s safe and suitable parking available for the van upon arrival.
Access to power may be required depending on the services booked — we’ll confirm this ahead of your appointment.
Please make sure the area is clear and accessible at the agreed time so your appointment can begin promptly.

Suitability & Health

We reserve the right to refuse or stop a treatment if we feel it’s unsafe to proceed, or if a medical condition makes it unsuitable.
If you’re unsure about any treatment or have a medical condition, please let us know prior to your appointment.

Refund Policy

All £50 deposits are non-refundable if cancelled within 24 hours of your booking.
Deposits cancelled with more than 24 hours’ notice can be transferred to another date within 4 weeks of the original appointment.
In the unlikely event that we need to cancel, your deposit will be fully refunded or transferred to another available date.
No-shows or last-minute cancellations (less than 24 hours’ notice) will forfeit their deposit and may be required to pay a new deposit for future bookings.